Refund Policy
We aim to ensure a smooth and hassle-free shopping experience for all our customers. Below is our policy designed to be fair, transparent, and customer-friendly.
Non-Returnable Items
For hygiene, customization, and special handling reasons, the following items are not eligible for return or refund:
- Customized or personalized products
- Gift hampers or gift boxes made as per customer requirements
- Products purchased during clearance, sale, or promotional offers (unless damaged or defective)
- Items damaged due to misuse, mishandling, or normal wear and tear
Damaged, Defective or Incorrect Products (Customer Support Priority)
We always ensure quality checks before dispatch, but in the rare case you receive a damaged, defective, or incorrect product, we are here to help.
Please contact us within 48 hours of delivery with:
- Order number
- Clear photos of the product and packaging
- Brief description of the issue
Once verified, we will quickly arrange a replacement or refund, as per your preference and product availability.
In case of replacement or exchange approval, your new product will be delivered within 7–10 working days, so you don’t have to wait long for a resolution.
Refund Process
Your refund is processed with care and transparency.
Once the returned item is received and inspected:
- You will be informed about the approval or rejection of the refund
- If approved, the amount will be refunded to your original payment method
- Refunds are typically reflected within 7–10 business days, depending on your bank or payment provider
Return Shipping
We try to make returns as fair as possible:
- If the return is due to a damaged, defective, or incorrect product, we will take care of it as per the situation
- In other cases, customers may need to bear return shipping costs
- Original shipping charges are non-refundable unless the issue is from our side
Order Cancellation
We understand plans can change:
- Orders can be cancelled within 24 hours of placement, if they have not been processed or shipped
- Once an order has been dispatched, cancellation may not be possible
Contact Us
We’re always here to help you:
Aakriti (Jainsons)
Email: jainsonsdelhi@yahoo.com
Phone: 9891100711
Address: A-18, Basement, Block B, Sector-6, Noida
Our Promise
Your satisfaction matters to us. We always try to resolve issues quickly and ensure you have a smooth and reliable shopping experience with us.